Commercial Debt Recovery and Outsourced Credit Control

Cutting-edge AI bot and automation technologies support human voice to provide market-leading international, commercial debt recovery and credit-control services.

Case Study

Our Services

4D Contact provide a comprehensive suite of commercial credit and collections services. Whether you are looking for an end-to-end outsourced invoice-to-cash solution or simply support within one stage of your cash collection process – we will build  you a high-touch solution that will deliver results.

Our Services

Commercial collections custom built for your business

All our collections services are customised to fit each individual client, taking into consideration their unique challenges, customer relationships, and commercial objectives.

From global conglomerates looking for ongoing support across multiple markets, to businesses which require help to resolve a single debt ledger- we will deliver your service in a style, pace and tone aligned to your business and brand.

We take pride in being at the forefront of modern debt recovery. We employ the latest AI and automation technologies to enhance our voice-led collections service. This ensures we can offer our clients a broad range of solutions to meet their objectives.

4D Full Contact logo

Cutting-edge AI voice-bot technology provides a cost-efficient top-of-the funnel triage. Whilst highly trained, multi-lingual collections agents add valuable human intuition and interactions when and where it matters.

  • Delivered 24/7, at your customers convenience
  • 100% inbound and outbound call coverage
  • Automating document delivery, secure payments and payment plans
  • Accurate Data capture and enrichment
  • Escalation of disputes / queries to collections agents
4D Voice Contact logo

Our team of highly trained, multi-lingual collection agents deliver best-in-class, voice-led collections.  Professional, courteous, and experts in negotiation, they provide that critical human intuition and interaction – a highly personal service for when it really matters.

  • Key  customer management
  • Dispute resolution
  • Vulnerable customers
  • Financial difficulty / forbearance

Our clients say

We use 4D Contact as an end of process partner. Their linguistic reach and legal partner network makes them a one-stop shop for key territories. Great to work with, delivering outstanding results, I am delighted to have 4D Contact as part of our process.

Ian Bush

Commercial Operations Manager

Lifescan

I’ve worked with 4D Contact for over a decade. Whenever Clear Channel International have a challenge within our cash collection process, they are our go to partner. From ongoing white-labelled credit-control support to international debt recovery, they have consistently delivered a high quality, service that optmises results.

Kieron Welford

Director Credit Collection

Clear Channel International

With 4D Contact supporting our credit control function, Schindler UK has achieved our aim of negative working capital, three years ahead of plan, significantly reduced our 180+ ageing buckets and resolved our in-house issues over user engagement with our accounts receivables software system MIA.

Richard Clow

Head of Controlling

Schindler’s Lifts

4D Contact's supporting has enabled us to redeploy staff to other tasks within the Finance function, delivering even greater efficiencies, as well as maintaining our valued headcount

Richard Clow

Head of Controlling

Schindler’s Lifts

I have worked with Richard, Mark and the 4D Contact team very successfully for the last seven months. During this time, they have managed on behalf of Travis Perkins a high volume, low value portfolio of overdue debt ranging from 30 days overdue to the more difficult +120 days bucket, collecting in excess of £8m.

Michelle Maddock

OTC Programme Director

Travis Perkins

Both the relationship and transition have been seamless, feeling like part of the Travis Perkins family (for staff and customers). I highly recommend them and will definitely continue to use the service in the future.

Michelle Maddock

OTC Programme Director

Travis Perkins

Brands we’ve worked with

Automation Software

With an option to work within our platform or through our client’s inhouse portal, an automated collections platform is critical to:

  • Enable intelligent workflows
  • Optimise the effectiveness of activity
  • Ensuring continuity of customer contact
  • Deliver real-time reporting
  • Access data insights and analytics

Insights

Outsourced customer contact — News and views from the industry

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