Insights

Outsourced customer contact —
News and views from the industry

7 Strategies to help businesses overcome staff shortages

16 November 2021

As the world reopens after Covid-19, there have been reports from employers in the United States, Canada, Australia, parts of the EU and the UK…

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How to improve your working capital position before year end

20 October 2021

As businesses approach their year-end on December 31, finance teams across the globe will be reviewing actuals versus forecasts and wondering whether there is anything…

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7 Common Pushbacks to Outsourcing Credit and Collections

5 October 2021

Outsourcing Credit and Collections: 7 Common Pushbacks and how to overcome them When it comes to credit-control and debt collection outsourcing, it is very common…

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Order-to-Cash Transformation Support

23 September 2021

Looking to improve the efficiency and effectiveness of your credit and collections process, and reduce cost to serve, you’ve invested heavily in a new credit…

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Outsourced Credit-Control Case Study: Schindler UK

9 September 2021

How Schindler UK delivered a 581% increase in cash collection This case-study from Schindler highlights how the strategic use of outsourced credit-control can help improve…

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Building Resilience Through Effective Credit Management

26 August 2021

Often overlooked in the good times, effective credit management is critical in a downturn when maintaining cash flow is key to ensuring resilience. Post Covid-19…

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How credit management can increase sales

3 August 2021

Does your business regularly find your credit management and sales teams at logger heads? With sales working hard to win deals and meet targets, it…

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