Insights

Outsourced customer contact —
News and views from the industry

Credit and collections during Covid-19

28 April 2020

How credit and collections can find the balance between customer and company needs during the Covid-19 crisis Businesses and individuals across the world have been…

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Order-to-cash process transformation: 5 steps to success

14 February 2020

This document outlines 5 steps which are essential to ensure the success of your order-to-cash process digital transformation journey. Digital or technological transformation of any…

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4 common Order-To-Cash digital transformation pitfalls and how to overcome them

In this article I look at 4 common issues that businesses encounter during the early stages of an order to cash transformation process and some…

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How to deliver successful change management for an order-to-cash digital transformation project

Delivering effective change management is critical to the success of any transformation project. In this blog I look at the importance of effective communication and…

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4 key considerations when creating your order-to-cash transformation roadmap

There are multiple factors that will influence the success of your order-to-cash digital transformation project from getting the initial planning stages right to having a…

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7 Business Benefits of Order-To-Cash Digital Transformation?

25 August 2019

To help your organization understand the value you could achieve with through the digital transformation of your order-to-cash process, I’ve highlighted 7 of the key…

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[TOFU offer] eBook – A C-Suite executive’s guide to Delivering successful order-to-cash transformation

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A C-Suite executive’s guide to Delivering successful order-to-cash transformation

A review of the considerations and tactics critical to achieving successful transformation within your order-to-cash function

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